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Example RMA Request

If you believe you have a faulty device and your system is still under warranty, this guide will cover submitting an RMA request.

To start you can submit a support ticket at:
http://advancedclustering.com/support/ticket.html

Or you can email ACT support directly:
support@advancedclustering.com

Below is an example email containing all the important information needed to get an RMA started immediately:

Name: *****

Company: *****

Serial # of your server: *****

Subject: Disk Issues

While running breakin I got smart errors on drive sdb

ERR 00h 00m 16s hdhealth – SMART errors on sdb
ERR 00h 00m 28s hdhealth – SMART errors on sdb
ERR 00h 00m 40s hdhealth – SMART errors on sdb

The hard drives serial number is: ******

Can I please get a replacement drive?

With the above information we can:

  • Look up the warranty information for you serial number to see if it is still active
  • See an example of system logged errors showing that the hard drive is going bad
  • Create an RMA to get a new drive sent to you
Use our Breakin stress test and diagnostics tool to pinpoint hardware issues and component failures.
Check out our product catalog and use our Configurator to plan your next system and get a price estimate.

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