Email

support@advancedclustering.com

Phone

866-802-8222 or 913-643-0300

Hours

8AM – 5PM central time, Monday through Friday, excluding US holidays

After Hours

If you have purchased a warranty with 24×7 support (Silver or Platinum) you can enable it on your ticket by entering your serial number on the link provided by the acknowledgement email you receive after submitting your ticket. Once your serial number has been verified, 24×7 support will be active for that ticket. Our on-call support staff will then be notified of your ticket and you should hear back via the ticket email, or phone number you provided within 1 hour.

Submit a support ticket request

  • Please enter your system's serial number. This will expedite the handling of your ticket.
  • Please make sure you are detailed as possible in your description above. Please include serial numbers, order numbers, or any other details that can help us resolve your issue as quick as possible.
  • Include any screenshots or log files that will make your issue easier to diagnose.

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