Support request


866-802-8222 or 913-643-0300


8AM – 5PM central time, Monday through Friday, excluding US holidays

After Hours

If you have purchased a warranty with 24×7 support (Silver or Platinum) you can enable it on your ticket by entering your serial number on the link provided by the acknowledgement email you receive after submitting your ticket. Once your serial number has been verified, 24×7 support will be active for that ticket. Our on-call support staff will then be notified of your ticket and you should hear back via the ticket email, or phone number you provided within 1 hour.

Submit a support ticket

Fill out the form below to submit a support ticket to Advanced Clustering.  If you prefer you can use contact us via phone or email.

  • Please enter your system's serial number. This will expedite the handling of your ticket.
  • Please make sure you are detailed as possible in your description above. Please include serial numbers, order numbers, or any other details that can help us resolve your issue as quick as possible.
  • Drop files here or
      Include any screenshots or log files that will make your issue easier to diagnose.
    • This field is for validation purposes and should be left unchanged.


    Advanced Clustering Technologies