Get remote assistance using BootImage Print

With the BootImage CD in the CD-Rom drive, boot the computer. It should come to a menu like the image below:

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Press [Down-Arrow], then [Tab] to select 'With SSH server (F1 for info)' and see its kernel arguments.

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Append a password of your choosing to the 'sshpasswd=' parameter as in the image below. This will enable an SSH server, and allow the user named 'ssh' to log in with the password you specify here.

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Press [Enter], and BootImage will boot, and start the Breakin diagnostic. The boot process will load many hardware modules

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and will be complete when the Breakin screen becomes visible

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When BootImage booted, it automatically configured your ethernet card with the ip address your network's DHCP server assigned. Press the [F2] key to show hardware info. The detected NICs and their IP addresses will be shown:

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Give this IP address and the ssh password to an ACT representative, and they will be able to connect to your machine remotely if they are not blocked by firewall or network address translation.

If this IP address is incorrect, or blank if your network does not have a DHCP server, you will need to perform an additional step to manually assign the IP address and gateway.

In the folllowing steps, I will use x.x.x.x for your IP, y.y.y.y for your netmask, and z.z.z.z for your gateway. The actual values will vary from customer site to customer site. Your network administrator will have this information, or if your system is bootable without breakin, the commands 'ifconfig' and 'route -n' will show you.

Breakin runs inside a "GNU Screen" session. Press and release [Control]+[a], and then [c] to get a fresh screen as shown below:

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Use the following command to assign your ip address.

ifconfig eth0 x.x.x.x netmask y.y.y.y up

Next, set the default gateway using the command below.

route add default gw z.z.z.z

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Give this IP address and the ssh password to an ACT representative, and they will be able to connect to your machine remotely if they are not blocked by firewall or network address translation.

 

Last Updated on Thursday, 14 August 2008 14:54